All returns must be made within 30 days of receipt of item and each item must have an accompanying Return Authorization Number to be accepted. You may request an Authorization Number by contacting Affordable Gifts And Merchandise at 1-866-224-4030 or email at sales@affordablegiftsmerchandise.net. Any items returned must be in new, unused condition in original manufacturer’s packaging. If for any reason the item appears worn or used, or not in the original manufacturer’s packaging in resalable condition, a 15% restocking fee will be applied. Credit will be issued on the returned item for the original purchase price only. Return shipping must be prepaid to the address given by the Affordable Gifts And Merchandise representative.